On Going Maintanance & Support for Microsoft Dynamics 365 | D365


Optisol has a dedicated offshore support team offering a offshore/onsite support model. We offer flexible support package plans for you to choose based on your need.

Our dedicated D365 Finance/AX support team comprises of strong technical and functional consultants committed to provide SLA based support service with at most customer satisfaction.

Customer Support Ticketing System

  • OptiSol offers maintenance support service packages Silver, Gold and Platinum based on the number of support hours per month.
  • OptiSol shall provide only L2 and L3 support for all the issues that are collated and reported by the Client.
  • Reported tickets will be acknowledged in 30 mins during the working hours.
  • Issues/bug fixes will be given higher priority and there will be an agreed SLA (Service Level Agreement) to take care of Showstoppers/ Critical/High/Medium/Low priority issues.
    • Showstoppers – Will be solved within 24 hours if received during the work time of the resource, Monday to Friday.
    • Critical Issues – will be solved within 2 days
    • High Issues – Will be solved in a week’s time
    • Medium and low issues – Will be solved based on the priority and release frequency.
  • The suggested release frequency to production is one release max per week.
  • OptiSol will take care of backlogs based on agreed priorities and roadmap.
  • All enhancements shall be estimated with a detailed story. The client shall provide all required information, and stories approved before estimation and moving forward.
  • Critical issues will be updated on patches and for enhancements, code releases will be based on the customer’s approval and release schedule.
  • Efforts beyond the man-month baseline will be invoiced on an hourly basis.
  • OptiSol will provide a timesheet and status report on a monthly basis.

Our Maintenance & Support Packages


40 Hours Support/mo*

Contact For Pricing

All You Will Get

  • Critical Support
  • Problem Management
  • Package Release – Building and
    releasing approved packages to
    a Test environment.


Most popular

60 Hours Support/mo*

Contact For Pricing

Everything in Silver +

  • New Configuration/Setup.
  • New functionality enablement.


80 Hours Support/mo*

Contact For Pricing

Everything in Gold +

  • Changes/Customizations
    for reports/Forms (Max 24
  • Training on specific functionality.

Success Stories

Our Clients ideas are transformed into Future-ready solutions!

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Tech modernization for real estate company

Product Engineering

Business process automation to save infrastructure costs
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Automated Performance monitoring system


OptiSol partners with a leading manufacturing company
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